Step 1: Prepare before you call them

• Have their phone model ready (iPhone or Android?)
• Know their Apple ID / Google account password (or have them ready to type it)
• Decide how much credit to add first ($10–20 is perfect to start)
• Send them a text 10 minutes before the call: “Hi Mom, I’m going to help you install MyLine in 10 minutes. Just keep your phone with you.”

Step 2: Walk them through installation (do this together on video call)

For iPhone users

1. Ask them to open the App Store
2. Tell them to search “MyLine” (it’s the one with the blue icon and white phone)
3. Tap “Get” → enter their Apple ID password if asked
4. Once it downloads, tap “Open”

For Android users

1. Ask them to open the Google Play Store
2. Search “MyLine”
3. Tap “Install”
4. Wait for it to finish, then tap “Open”

Step 3: First-time setup (takes 2–3 minutes)

Tell them exactly what to do, one screen at a time:

1. “Tap ‘Sign up with phone number’”
2. “Enter your phone number and tap Continue”
3. “You’ll get a 6-digit code by text — type it in”
4. “Create a simple 4-digit PIN you’ll remember”

Step 4: Add money so they can start calling

While you’re still on the video call:

1. Ask them to tap the wallet/balance icon (usually at the bottom)
2. Choose $10 or $20
3. Have them enter their card details (you can guide them slowly)
4. Once it says “Payment successful”, say: “Great! Now you have credit.”

Step 5: How to make a call (the simplest part)

Teach them this one sentence:

“Just open the MyLine app, tap the Contacts tab, tap my name, and press the big green phone button.”

That’s it. No country codes, no special numbers — just like a normal phone call.

Common problems & how to fix them quickly

• “It asks for a code and I didn’t get it” → Ask them to tap “Resend code”
• “I can’t find the app” → Tell them to swipe down on their home screen and type “MyLine”
• “The call sounds bad” → Ask them to use Wi-Fi instead of mobile data
• “I forgot my PIN” → They can reset it inside the app using their phone number